Refund policy
We work towards your complete satisfaction. If, for any reason you are not happy and wish to return anything bought from Kugans, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. In such circumstances, please email us at hello@kugans.com or live chat with us. We will guide you through the process in simple steps. Opened a product and still found it damaged or not fit to your expectations? Please send us a picture and reason - we will not question you further and refund to your satisfaction. We do not refund shipping charges or extra service charges. Perishable goods are not refundable but we will do our best to compensate the customer if the damage was caused by us. "Unboxing video is must for damage claims and issues"
Additional non-returnable items-Perishable Foods i.e. Fruits, Vegetables
-Milk
-Sanitary Products
-Face Masks
-Hazardous Materials
-Flammable liquids or gases
-Beauty Products
CONDITIONS FOR RETURNS-Please notify us about the damaged goods or defective products at hello@kugans.com
-Products should be returned in their original packaging along with the original price tags, labels and invoices
-It is advised that the return packets should be strongly and adequately packaged to prevent further damage of goods in transit
REFUNDSOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kugans.com
Refunds will have post and packing charges deducted. Where an order qualifies for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
EXCHANGES (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kugans.com
RETURNS SHIPPINGTo return your products, mail them to
Angel Supermarket
273 - 275 Ilford Lane
Ilford
IG1 2SD
United Kingdom.
Any goods dispatched by us in error remain the property of Kugans Ltd. If you receive any goods by mistake that weren't ordered, please contact us within 7 days to arrange for us to collect them.
